Protecting Your Personal Data Is Our Priority

1. Introduction

spingo88 ("we", "platform" or "spingo88") cares about the privacy of every user who registers and uses our services. This Privacy Policy is provided to inform you of our practices in collecting, using, storing and protecting the personal information you provide when using the spingo88.run website.

By registering an account or continuing to use the spingo88 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact the support team to close your account.

2. Personal Information We Collect

spingo88 collects personal information required for account management, security and compliance with licensing requirements. The categories of data we collect include:

• Identity information: full name, date of birth, identity card number (MyKad), passport number (if applicable), gender and nationality.
• Contact information: email address, mobile phone number, mailing address and postcode.
• Financial information: bank name, bank account number (for withdrawal purposes), registered e-wallets (Touch 'n Go eWallet, Boost) and deposit and withdrawal transaction history.
• Platform usage data: game history, betting records, bonus activity, login and logout records, and active session duration.
• Technical data: IP address, browser type and version, device type, operating system, pages visited and time of visit.
• Customer support information: content of correspondence via live chat and email with our support team.

3. Purpose of Data Collection and Use

The personal information we collect is used for legitimate and specific purposes. We do not use your data beyond the scope stated below:

• Creating and managing member accounts and verifying your identity.
• Processing deposit and withdrawal transactions using supported payment methods — including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrency (USDT, BTC, ETH).
• Complying with international licensing legal requirements, including Know Your Customer (KYC) procedures and anti-money laundering prevention.
• Detecting and preventing fraudulent activity, account hacking or unauthorised use of the platform.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending account-related communications — including transaction notifications, security confirmations and policy updates.
• Informing members who have given consent to receive marketing communications about bonuses, promotions and platform updates.
• Analysing aggregated usage data to improve platform functionality and the overall user experience.

4. Information Sharing and Disclosure

spingo88 does not sell, rent or trade members' personal information to third parties for their marketing purposes. However, in the following limited situations, we may need to share your data:

• Service providers: Payment processing partners and technical infrastructure providers who help us run platform operations. They are bound by strict confidentiality agreements.
• Regulatory authorities: When required by licensing authorities or legitimate law enforcement agencies, we will disclose the necessary information through proper legal channels.
• Age and identity verification: We may use recognised third-party services to verify the age and identity of new members as part of the KYC process.
• Fraud investigations: In cases involving fraud, money laundering or serious breaches of the terms of use, relevant information may be shared with the relevant authorities.

In all of the above cases, we only disclose the minimum necessary information and ensure that the receiving party is bound by equivalent confidentiality obligations.

5. Data Security Measures

The security of your personal data is our technical and organisational priority. spingo88 implements multiple layers of protection, including:

• Data encryption during transmission using TLS/SSL protocols with 256-bit key length.
• Role-based access control — only staff with a legitimate business need may access sensitive data.
• 24/7 system monitoring to detect suspicious activity and intrusion attempts.
• Regular security audits by independent third parties.
• Established incident response procedures to manage any data breaches quickly and responsibly.

6. Cookie Policy

spingo88 uses cookies — small text files stored on your device — to keep the platform running smoothly and to provide a better experience for every member. Here are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance cookies: Help us understand how members use the platform so we can improve the overall user experience.
• Functional cookies: Store user preferences such as selected language and display settings for convenience in future sessions.
• Analytics cookies: Collect aggregated statistical data about platform usage for development and service improvement purposes.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

7. Your Rights as a Data Owner

As a spingo88 member, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within a reasonable timeframe and keep you informed of the progress.

8. Cross-Border Data Transfers

As a platform operating under international licensing, some of your personal information may be transferred to or stored on servers located outside Malaysia. In all such situations, we ensure:

• Data transfers are carried out only to countries or entities that have an equivalent or higher level of data protection.
• Appropriate and legally binding data transfer agreements have been executed with all receiving parties.
• The same technical and organisational security standards are upheld regardless of where the data is stored.

9. Data Retention Period

spingo88 only retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Specifically:

• Active account data is retained for as long as your account is active and for the required period after account closure to comply with audit and legal requirements.
• Financial transaction records are retained in accordance with anti-money laundering and financial reporting legal requirements.
• Customer support communication logs are retained to allow us to provide consistent service and resolve any disputes.
• Aggregated analytics data (without personal identifiers) may be retained for a longer period for platform development purposes.

10. Amendments to This Privacy Policy

spingo88 reserves the right to amend this Privacy Policy from time to time in line with changes to law, technology, or our business operations. When material amendments are made, we will:

• Display a clear notice on our website at least 14 days before the amendments take effect.
• Send a notification via email to the address registered to your account.
• Update the "Last Updated" date at the top of this policy.

Your continued use of the spingo88 platform after the effective date of any such amendment will be considered your acceptance of the updated terms. We encourage you to review this page periodically.

11. How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the spingo88 support team through the following channels:

We aim to respond to all privacy-related enquiries thoroughly and accurately. For requests involving the exercise of personal data rights, please include sufficient information for us to verify your identity before processing the request.